Owner Reviews, Ratings, Comments and Criticism
Let me lead off by saying I'm a devoted fan of HP's laptops and desktops. I use equipment from just about every manufacturer and always seem to come back to HP (speaking solely of Windows OS machines, my choice for Linux and Apple of course would be different). So I was really excited to be able to get this Envy 17 at a really good price.For the dollar, it's loaded with an impressive array of hardware (RAID Array 0 HDs, slot BluRay, true HD display), the extra battery was a bonus, and the ability to upgrade RAM from 6GB to 16GB was sweet.Turned on and was wow'd (in a good way) by the 1900x1080 display. Played a little with it and was then wow'd (in a bad way) by the laptop locking up. No problem I thought, just the Envy finishing initial OS installation - reboot and drive on.But no, the system would lock up continually (and usually in the middle of some disc/RAM intensive operation) and completely. A bit frustrating, but such a sweet laptop. Maybe a little system maintenance would fix the problem. So on to some Level 1 tech fixes - reseat/swap RAM, reinstall system, clean out bloatware, check BIOS settings, etc. In the end, nothing I did could rid the system of the dreaded lock-up. Could be the RAID setup, could be a million things. But I wasn't interested in paying for a laptop that was going to spend more time in the repair shop or in the post than in my hands. So I did a system restore back to the original OEM setup, packed up the box, and submitted for a return back to Amazon.Three final thoughts. First, look at reviews of other Envy models (especially the Envy 17-2290NR). You'll note many reviews where owners are having similar problems and returned their laptops to Amazon. So Amazon, if you're reading this, you might want to talk to HP about this. This isn't good for either one of you.Second, kudos to Amazon for their return policy. I have bought/buy almost exclusively from Amazon (to include computer hardware) and rarely have a problem (this is the first computer I've received that had a DOA issue). I really appreciate Amazon's customer service and easy return policy. As a result, I plan to stick with Amazon for 99.9% of my shopping needs.Finally, while this Envy 17 experience was a disappointment, I plan to stick with HP. I'm no "fan boy." For example, I thought HP's giving up on the Touchpad and WebOS was stupid, bordering on imbecilic. But occasional stupid things aside, I think that when one takes an objective look at what HP offers and their prices, HP remains an excellent value.

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