Kenwood Ddx418 6.1 Touchscreen Double Din Dvd cd mp3 wma aac wav Receiver with Bluetooth

Brand New Kenwood DDX418 6.1" Touchscreen Double Din DVD/CD/MP3/WMA/AAC/WAV Receiver With Bluetooth Features: General Features: DVD/CD receiver with AM/FM tuner Built-in internal amp 6.1" touchscreen with variable color button illumination Built-in Bluetooth for hands-free calling Audio/video Features: Plays DVD, DVD-R/-RW, DVD+R/+RW, CD, CD-R/RW, and MP3/WMA/AAC files on disc Plays JPEGs, MPEG1 and MPEG2 files on CD, DVD, or USB High- and low-pass filters Dual-zone operation 3-band parametric equalizer Expandability: iPod control with Kenwood's optional iPod cable Works with Kenwood's KNA-G610 navigation module Inputs: front USB input, front A/V input, rear-view camera input Outputs: A/V output, 4-channel preamp output (4-volt front, rear/subwoofer)

Owner Reviews, Ratings, Comments and Criticism
Nice unit with good sound and easy menu navigation. I concur with the other review that the unit is extremely bright at night without much ability to dim. This is a nice unit if you don't need Bluetooth telephone and don't care if it can't be fixed if you have a problem.The Bluetooth microphone is the Achilles heel for this unit. It was terrible from the start. The unit is only one week old and when talking to anyone on the Bluetooth telephone, they can barely hear you and the sound is extremely tinny. It is so bad, that virtually every other word is unintelligible. I had the unit professionally installed and the mike put near the rear view mirror. The case against this unit was sealed after multiple calls/emails to the Kenwood Service Center and to Tech Support. I have serious questions as to whether any of these people know what they are doing. Tech Support #1 said there is a firmware patch to fix the problem (if they knew it was a problem, why didn't they fix it earlier as I bought it at Fry's and they have a large turnover of merchandise so it wasn't on the shelf long). Tech Support #2 said they didn't have a firmware for this model. So I talk with customer service. Customer service person #1 said "IF" there is any firmware upgrades, I have to ship the unit back to the factory service center for repair and if not, the Service Center would have to see if a repair is possible. Customer Service #2 said since it was so new, return it to the dealer. I tried to get them to ship me a new unit with the fix, but they won't do that, too much trouble. So I am returning the unit to Fry's and am going to buy a different brand. Poor customer service just clinched the deal for a different manufacturer.